Terms of Service
Last updated: March 20, 2024
Agreement to Terms
These Terms of Service constitute a legally binding agreement made between you and Neon Dreamworks. By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.
Products and Services
We provide custom LED neon signs and related services. All products are custom-made to order according to your specifications. By placing an order, you acknowledge that:
- Each product is custom-made and cannot be returned unless defective
- Colors may vary slightly from digital previews due to screen differences
- Production times are estimates and may vary based on complexity
- Shipping times are estimates and may be affected by external factors
Intellectual Property
You retain ownership of any designs you submit. However, you grant us a non-exclusive license to:
- Use your designs to manufacture your ordered products
- Display photos of the completed products in our portfolio
- Use the photos for marketing purposes
Order Acceptance
We reserve the right to:
- Reject any order for any reason
- Require verification of information before accepting an order
- Discontinue products or services
- Limit quantities of any products or services
Payment Terms
By placing an order, you agree to:
- Pay the full amount specified at checkout
- Provide valid payment information
- Pay any applicable taxes or duties
- Accept our refund and cancellation policies
Shipping and Delivery
We will make every effort to deliver your order within the estimated timeframe. However:
- Delivery times are estimates and not guaranteed
- We are not responsible for delays beyond our control
- Risk of loss transfers to you upon delivery
- You are responsible for providing accurate shipping information
Warranty
Our products come with a limited warranty that covers:
- Manufacturing defects for 12 months
- LED functionality for 24 months
- Power supply issues for 12 months
The warranty does not cover damage from:
- Improper installation or use
- Accidents or natural disasters
- Unauthorized modifications
- Normal wear and tear
Limitation of Liability
To the maximum extent permitted by law, Neon Dreamworks shall not be liable for:
- Indirect, incidental, or consequential damages
- Lost profits or revenue
- Business interruption
- Personal injury or property damage
Indemnification
You agree to indemnify and hold harmless Neon Dreamworks from any claims arising from:
- Your use of our products or services
- Your violation of these terms
- Your violation of any rights of a third party
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.
Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Contact Information
Questions about these Terms should be sent to:
Email: legal@neondreamworks.com
Phone: (555) 123-4567
Address: 123 Neon Street, Suite 100, Los Angeles, CA 90001